How can we help?
Please click on the card that best describes what you need.
Products & Customization
Which shoe styles are available now?
At launch, we offer handcrafted Derby shoes, a timeless essential for business and formal wear. Soon we will expand our collection to include Oxford shoes, with further models to follow as our line grows.
Do you offer both standard sizes and made-to-measure?
Yes. Our hallmark is Made-to-Measure, crafted precisely to your personal foot measurements via our scanning app. However, you may also order in standard EU sizes if you prefer.
Can I request a style or option that isn't listed?
Absolutely. We value customer input. If you are interested in a feature not currently shown in the configurator—such as a particular leather, detail, or style—please contact us. We carefully review requests and may be able to accommodate them in future collections.
Do you plan to launch women's or kids' shoes?
At present, we focus exclusively on men's footwear. Expanding into women's and children's collections is part of our long-term vision, and we welcome your interest.
What's included in the price of a pair?
Every pair includes not only the shoes themselves, but also a custom wooden shoe tree and a protective shoe bag, ensuring your footwear maintains its shape and elegance over time.
Do you offer vegan or alternative materials?
Currently, we work exclusively with fine leathers sourced from Italy. Vegan or alternative materials are not part of our standard line, but if this is of interest, we encourage you to reach out—we are happy to explore possibilities.
Measurements & Fit
How does the smartphone scanning app work?
Our iOS and Android app guides you through capturing images of your feet from specific angles. To ensure accuracy, you will need a sheet of paper in A4 or US Letter format placed on the floor as a reference. From these images, our technology creates a personal 3D last, which serves as the foundation for your pair.
Which devices are supported?
The app is available for both iOS and Android smartphones. All you need is your device's camera and a few minutes in a well-lit space.
Can I order shoes without scanning?
Yes, you can. While we recommend scanning for the perfect fit, you may select standard EU sizes directly in the configurator.
What if I make a mistake while scanning?
If you believe your scan may be inaccurate, please contact us before placing your order. Should the shoes arrive and not fit correctly, you can submit a Fitting Problem change request (see below) and we will refine them accordingly.
What happens if my shoes don't fit after delivery?
If adjustments are needed, simply submit a change request in your Order History. Our shoemakers will review your notes, adjust the fit based on your feedback, and refit your shoes at our workshop.
How do I submit a change request for fitting issues?
Log into your account, go to Order History, and open your order. There, choose Change Request → Fitting Problem and indicate where the shoes felt too narrow or too wide. Our workshop will refine your pair to ensure the fit meets your expectations.
Ordering & Payment
How do I place an order?
Browse our online shop, choose your model, and use the configurator to design your pair. Once complete, simply proceed to checkout and confirm your order.
Which payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, as well as Apple Pay, Google Pay, and Klarna where available.
Do you support Klarna or installment payments?
Yes. Klarna is available in supported regions, allowing you to split payments where the service is offered.
Which currency will I be charged in?
All orders are processed in EUR.
Can I cancel my order after placing it?
As our shoes are custom-made, cancellation is generally not possible. In rare cases where no work has begun, we may be able to accommodate a cancellation if you contact us immediately.
Do you offer gift cards or promotions?
Yes. We offer digital gift cards that can be applied at checkout. Promotions are occasionally available through events or newsletters—subscribe to stay informed.
Production & Craftsmanship
Where are Forma Prior shoes made?
All of our shoes are handcrafted in our Hungarian workshop, where master shoemakers with decades of expertise bring each pair to life.
Which materials and leathers do you use?
We work exclusively with premium Italian leathers, selected for durability, comfort, and refined aesthetics.
Are your shoes handcrafted?
Yes. Every pair is built by hand, following traditional techniques, with an emphasis on quality and precision.
Do you offer any certifications for materials or sustainability?
At present, we do not display formal certifications. However, we are committed to ethical sourcing and continuously refine our materials and processes.
How long does production take?
Production currently requires up to three months. We are actively refining our processes to significantly reduce this timeframe in the future.
What makes Forma Prior different from traditional shoemakers?
We combine cutting-edge scanning technology with heritage craftsmanship. This means you receive a truly made-to-measure pair, ordered entirely online, crafted with the same care as traditional bespoke shoes—yet at a more accessible price point.
Shipping & Delivery
Where do you currently ship?
We currently deliver to Germany, Austria, and Switzerland.
How long does delivery take once production is complete?
Delivery is prompt once your pair leaves our workshop. The main lead time is production (up to three months).
Will I receive a tracking number?
Yes. As soon as your shoes are dispatched, you will receive an email with tracking details.
Who pays customs or import duties outside the EU?
For deliveries to Switzerland, import duties or taxes may apply. These charges are determined locally and are the customer's responsibility.
Is your packaging eco-friendly?
Yes. Our packaging is designed with sustainability in mind, using recyclable and eco-friendly materials while maintaining a premium presentation.
Aftercare & Support
How do I file a change request (fit, quality, other)?
In your Order History, select the order and click Change Request. You can choose:
• Fitting Problem (shoe too narrow/wide in specific areas)
• Quality Problem (defect noticed on delivery)
• Other Issue (any additional concerns).
What counts as a quality problem?
A quality problem refers to an issue present at delivery—for example, stitching errors, sole defects, or finishing inconsistencies. In such cases, we will review and resolve the matter promptly.
What if the damage is caused by use?
Wear and tear, water damage, or misuse are not covered. For such cases, we recommend consulting a trusted cobbler.
Do you offer repairs or refurbishing?
Not yet, though we are working with partners to provide this service. In the meantime, our shoes are constructed to be serviceable by local cobblers, ensuring long life with proper care.
How do I care for my shoes?
We recommend brushing regularly with a soft brush, conditioning the leather periodically, and storing them with the included shoe trees. Avoid direct heat and moisture to preserve the leather's natural qualities.
How can I contact customer support?
You can reach us anytime via our contact form on the website or by emailing info@formaprior.com. We aim to respond promptly within business days.